At Craft & Creations, orders are prepaid using the online payment methods available at checkout.
Cash on Delivery is not available.
Please review your products, quantities, customization details, and delivery information carefully before completing payment.
We do not offer routine change-of-mind cancellation once an order has been confirmed and paid.
If you place an order by mistake, contact us immediately.
We will check whether we can accommodate a change or make an exception before processing or packing begins.
An exception is not guaranteed. We will confirm any agreed change or cancellation in writing.
This restriction does not affect cancellation or refund rights available under applicable consumer-protection laws.
Please provide:
Submitting a request does not itself change or cancel the order. Please wait for our confirmation.
We do not accept change-of-mind cancellations for customized, personalized or made-to-order products once material preparation, printing, engraving or production has begun.
Please check and approve all names, spellings, designs, colours and other specifications carefully.
This restriction does not remove remedies where the product is defective, incorrectly supplied or materially different from the agreed specifications.
Contact us immediately if you need to correct your address, phone number, quantity or product selection.
We will try to accommodate changes before processing begins. Changes cannot be guaranteed after packing or dispatch.
Any additional payment or price adjustment will be explained and agreed with you before a change is confirmed.
Routine change-of-mind cancellation is not available after an order has been packed or dispatched.
Refusing delivery does not automatically cancel an order. Incorrect-address and failed-delivery issues will be handled under our Refund & Exchange Policy.
For lost, delayed, defective, incorrect or undelivered orders, contact us so we can arrange the appropriate resolution. Applicable statutory rights remain unaffected.
We may need to cancel an order if a product is unavailable, payment cannot be verified, the address is outside our delivery area, there are reasonable fraud concerns, or a significant technical or operational issue prevents fulfillment.
We will explain the cancellation using the contact details provided with your order.
If we cancel an entire paid order, we will refund the full amount paid, including delivery charges. We will not retain payment for goods we cannot supply or require you to accept store credit.
If only part of an order is affected, we will explain the available options and applicable refund.
If we expressly approve a full-order cancellation before dispatch, we will refund the full amount paid, including delivery charges, without a cancellation or payment-processing fee.
For an agreed partial cancellation, we will confirm the refund and any impact on discounts or delivery charges before proceeding.
Refunds will normally be returned to the original payment method. We will communicate the refund initiation date and expected processing period and comply with applicable legal requirements.
Two separately placed orders are not automatically treated as a duplicate payment. Contact us immediately if you accidentally place the same order twice so we can check its status.
A verified duplicate payment collected for a single order will be refunded.
This policy covers order cancellations and changes.
Damaged, defective, incorrect, missing, materially misdescribed and delivery-related issues are covered by our separate Refund & Exchange Policy.
Neither policy excludes mandatory refunds or other statutory remedies.
Updates apply to future purchases and will not retrospectively reduce rights attached to an existing order.
Phone: +91 751 015 1792
Contact form: Contact Us
Please include your order number and registered contact details.