Have a question about our products, payments or your order? Find answers below or contact our team for assistance.
Craft & Creations is an online store for gift packaging, stationery, and creative accessories.Our collection includes gift boxes, gift bags, jewellery packaging, diaries, calculators, and other products for gifting and everyday use.
Browse our collection, select your products and any available options, then add them to your cart. Proceed to checkout, enter your delivery details and complete your online payment.
Please check your order and address carefully before paying.
We accept online payments through the payment methods displayed at checkout.
All orders must be prepaid.
No.
Cash on Delivery is not available.
Orders are processed after successful online payment.
Read the product description and Additional Information section for available specifications. If any detail is missing or unclear, contact us before ordering.
Please do not judge a product’s size from photographs alone.
Only items explicitly listed in the product description are included.
Jewellery, watches, chocolates, flowers and other styling accessories shown in photographs may be for display.
Contact us before purchasing if you are unsure what is included.
We aim to represent products accurately. Small colour differences may occur because of lighting and screen settings. Handmade or individually finished products may also have minor variations in texture, pattern or finish.
Yes.
Contact us with the product name, quantity, delivery PIN code and required date. Our team will confirm availability, pricing and estimated preparation time.
Contact us to check whether customization is available for your selected product.
Before approving production, carefully check names, spellings, colours, designs and other specifications. Pricing and preparation time depend on your requirements.
We deliver to serviceable locations across India. Availability depends on your delivery PIN code and our delivery partners.
Contact us before ordering if you need to confirm coverage.
Delivery time depends on your location, product availability and order type. Refer to the estimate provided for your order or contact us before purchasing if you need delivery by a particular date.
Customized and bulk orders may require additional preparation time.
Applicable shipping charges are shown at checkout before payment. Free-delivery offers, when available, follow the conditions displayed on the website.
Use the tracking information provided with your dispatch update, where available. If you need help checking the status, contact us with your order number.
Check your email, including the spam folder, and your account’s order history if you have an account.
If you cannot find your order, contact us with the payment date, amount and transaction reference. Avoid paying again until the first transaction has been checked.
Never share your OTP, UPI PIN, CVV or card password..
We do not offer routine change-of-mind cancellation after an order is confirmed and paid.
If you ordered by mistake, contact us immediately. We will check whether a change or exceptional cancellation is possible before processing or packing begins. Your order remains active unless we confirm otherwise.
This does not affect cancellation or refund rights available under applicable law. Read our Cancellation Policy for details.
Change-of-mind cancellation is not available once material preparation, printing, engraving or production has begun.
If work has not started, contact us promptly so we can check the available options. This restriction does not remove remedies for defective or incorrectly supplied products.
Contact us immediately with your order number and the corrected information. We will try to accommodate changes before processing begins.
Changes cannot be guaranteed after packing or dispatch. Any price adjustment will be explained before you agree to a change.
We do not offer refunds or exchanges simply because you changed your mind, no longer need the product, or selected the wrong option when we supplied the item ordered.
Exceptions apply where a refund is legally required, we cannot fulfil your order, a duplicate payment is verified, or we expressly approve cancellation and a refund.
See our Refund & Exchange Policy for full details.
Contact us promptly with your order number, a description of the issue and clear photographs.
We can arrange an appropriate exchange or replacement with your agreement. Where you are entitled to a refund under applicable law, you will not be required to accept a replacement or store credit instead.
Please report visible damage, incorrect products or missing items as soon as possible, preferably within 24 hours of delivery.
If a defect appears later, contact us promptly after discovering it. Reporting after 24 hours does not automatically invalidate a valid claim or remove statutory rights.
We recommend recording a continuous video showing the unopened parcel, shipping label, opening process and contents.
It helps us investigate problems, but the absence of a video alone will not automatically disqualify a valid claim. We may request photographs or other reasonable evidence.
Check all packaging carefully, then contact us with your order number and the missing item’s name. Keep the packaging and share any available photographs or opening video.
After verification, we will arrange to supply the missing item or provide an appropriate refund.
Please contact us before returning anything. Our team will provide the return address and collection or shipping instructions where a return is necessary.
Keep the product, accessories and packaging where available.
For a confirmed damaged, defective, incorrect or materially misdescribed product supplied by us, we will arrange or cover reasonable return shipping and replacement delivery costs.
Please agree on the return method with us before paying for a courier.
Contact us immediately. Address corrections may be possible before dispatch but cannot be guaranteed after shipping.
For customer-caused failed deliveries, additional delivery or return-to-origin charges may apply where previously disclosed and legally permitted. We will explain any charges before agreeing on the next steps.
If the delivery problem is caused by us or our delivery partner, we will arrange an appropriate resolution without additional delivery charges.
Check your tracking information, then contact us if the delivery estimate has passed or tracking has stopped updating.
We will investigate with the delivery partner. If the order is confirmed lost or cannot be supplied, we will arrange an appropriate replacement with your agreement or a refund. Applicable rights relating to late delivery remain unaffected.
If we cancel your entire paid order because we cannot fulfil it, we will refund the full amount paid, including delivery charges.
If only part of the order is affected, we will explain the available options and applicable refund.
Refunds are normally returned to the original payment method. If that method cannot receive the refund, we will agree on an appropriate alternative.
We will communicate the refund initiation date and expected processing period. Your bank or payment provider may require additional time to credit the amount.
Contact us with your order number and both transaction references. Any verified duplicate payment received by us for the same order will be refunded.
Two separately placed orders are different from a duplicate payment. Contact us immediately if you accidentally placed two orders.
Phone: +91 751 015 1792
Contact form: Contact Us
For order-related enquiries, include your order number and the contact details used at checkout.